Refund policy
Return and Warranty Policy – Beltton Pods
At Beltton, our goal is for all our customers to be 100% satisfied with their purchases. Below, you'll find all the information you need about returning an office pod, managing warranty claims, and what applies in case of damages or issues.
30-Day Return Policy for Business Customers
We offer all business customers who purchase a maximum of one office pod the opportunity to return it for free within 30 days if you’re not satisfied.
📦 What Are the Costs?
The only costs you’ll need to cover are:
- Shipping costs to and from our location.
- Potential costs for assembly/disassembly.
🛠️ Return Conditions:
- The office pod must be in perfect and like-new condition.
- If there are damages caused by the customer, a deduction may be made from the refund.
📍 Return Address:
Beltton AB
Åkerbärsvägen 26
611 38 Nyköping
Sweden
🚛 We Can Assist With:
- Booking transportation.
- Disassembly, if needed.
Damages and Issues
📦 Inspect your order as soon as you receive it and contact us immediately if the item is:
- Defective
- Damaged
- If you received the wrong product
We’re here to evaluate the issue and resolve it as quickly as possible.
📧 Contact us at: support@beltton.se
Exceptions – Items That Cannot Be Returned
Certain items cannot be returned, including:
- Custom orders or personalized products
📧 Please reach out if you have questions about a specific product.
Refunds
Once we have received and inspected your return, we will let you know whether your refund is approved.
- If approved, the refund will be processed automatically to your original payment method within 10 business days.
- Please note: It may take some time for your bank or credit card provider to process the refund.
⏰ If more than 15 business days have passed since we approved your return and you still haven’t received your refund, please contact us at:
📧 support@beltton.se
Warranty and Claims
We offer a 3-year warranty on all Beltton Pods.
🔍 The warranty covers:
- Manufacturing defects
- Material defects
⛔ The warranty does not cover:
- Wear and tear from normal use
- Damages caused by improper use
🛠️ How to File a Claim:
- 📷 Take photos of the damage or issue.
- 📧 Email us at: support@beltton.se with a description and photos.
- We will evaluate the issue and provide you with next steps as soon as possible.
🎯 Our Commitment to You:
We always strive to deliver the highest quality and excellent service. If you have any questions or concerns, please don’t hesitate to reach out—we’re here to help! 😊